What is 211?

211 is a FREE service that connects community members to information about critical health and human services available in their community. 211 is available 24 hours a day, 7 days a week. 211 utilizes both bilingual Call Specialists and a phone-based translation service to offer 211 information and referral in over 150 languages. 211 also provides incident-specific information during times of disaster, including road closures and shelters.

How can I access 211?

PHONE: Dial 211 from a landline or cell phone in Santa Cruz County or by dialing our toll-free number (831-713-4111).

TEXT: Text your zip code to 898-211.

ONLINE: Search the 211 resource database online at https://search.211santacruzcounty.org/ (or by clicking the 'Find Help' tab at the top of this page.)

What if I need to find services in another area?

When you dial 211, let the Call Specialist know the area you need services for and we will gladly give you the toll-free number to the 211 service for that area. You can also find the toll free number for 211 services across the country at http://www.211.org.

How does calling 211 work?

The 211 dialing code has been designated by the Federal Communication Commission for community information and referral services, just as 911 is set aside for emergency services. When you dial 211 from a landline or cell phone, your phone provider directs your call to the local 211 provider.

What is the best way to contact 211?

Any of the options below will provide you with access to help.

Call: 211
Email: Fill out our email form.
Text: Send your zip code to 898-211
Website: Search our online directory.